FAQs
Q: How do you open the cap?
A: The Colgate® Sensitive Pro-Relief™ tube has a unique tamper evidence safety seal. To open this safety seal, use the top of the cap as shown in the enclosed leaflet. Make the top of the cap fit securely with the crown shape on the tube and then twist the cap to break the seal open.
Q: My dentist used Colgate® Sensitive Pro-Relief™ toothpaste in her surgery. How is it different from what I can get in the store?
A: The in-surgery product is a desensitising polishing paste. It has a unique, specially designed formulation that contains the Pro-Argin™ technology to provide immediate sensitivity relief and special high cleaning silica abrasive to provide gentle polishing and removal of extrinsic stains. The toothpaste also has a unique formula containing the Pro-Argin™ technology for sensitivity relief and fluoride for cavity protection.
Q: How does the Colgate® Sensitive Pro-Relief™ with Pro-Argin™ Technology provide instant relief?
A: Colgate® Sensitive Pro-Relief™ products instantly relieve sensitivity by physically plugging open dentin tubules, which helps block pain sensations from reaching the tooth nerves.
Q: What is the unique combination of ingredients in the Colgate® Sensitive Pro-Relief™ toothpaste?
A: The unique combination of ingredients in Colgate® Sensitive Pro-Relief™ is arginine and the insoluble calcium compound, calcium carbonate.
Q: What is "Pro-Argin™"?
A: "Pro-Argin™" is Colgate’s trademark name for the technology consisting of arginine and an insoluble calcium compound. In Colgate® Sensitive Pro-Relief™ products, the insoluble calcium compound is calcium carbonate.
Q: What is the source of your arginine? Natural or synthetic?
A: The arginine used in Colgate® Sensitive Pro-Relief™ products is naturally derived from plant/vegetable sources.
Q: How much arginine is in the Colgate® Sensitive Pro-Relief™ products/toothpaste?
A: Arginine is present at 8% in the formula.
Q: Are there any safety issues related to the direct application of toothpaste with fluoride and/or arginine?
A: There are no safety issues related to direct application of Colgate® Sensitive Pro-Relief™ toothpaste when used as directed.
Q: ‘Does this toothpaste protect my teeth from cavities?
A: Yes, Colgate® Sensitive Pro-Relief™ contains fluoride that effectively protects teeth from cavities. This protection is as good as standard fluoride toothpastes.
Q: If a mouthwash is used after brushing with Colgate® Sensitive Pro-Relief™ will this counteract the benefit?
A: We are not aware of any common mouthwash ingredients that would counteract the efficacy of the product.
Q: Can I use Colgate® Sensitive Pro-Relief™ toothpaste every day?
A: Yes, it is recommended that you use Colgate® Sensitive Pro-Relief™ toothpaste twice a day or as directed by a dentist for lasting relief.
Q: Do I ever need to take a break from using it?
A: As Colgate® Sensitive Pro-Relief™ toothpaste contains fluoride for every day cavity protection, there is no need to take a break from using it.
Q: Does Colgate® Sensitive Pro-Relief™ contain fluoride?
A: Yes, Colgate® Sensitive Pro-Relief™ contains 1450ppm fluoride to provide cavity protection.
Q: What makes Colgate® Sensitive Pro-Relief™ different from most other sensitive toothpastes?
A: Most other sensitivity toothpastes contain potassium which primarily numbs the tooth nerve masking the pain of sensitivity. Potassium toothpastes take at least 2 weeks of use before significant sensitivity relief is delivered. Colgate® Sensitive Pro-Relief™ effectively plugs and seals open dentine tubules, the cause of sensitivity. This prevents pain producing stimuli, such as heat and cold, from causing pain sensations. Colgate® Sensitive Pro-Relief™ provides instant relief when directly applied with fingertip to a sensitive tooth and massaged for one minute. It provides lasting relief when you brush your teeth twice daily.
Q: Does it have to be used with any special toothbrush?
A: No, but you might want to use a brush with soft bristles that is specially designed for sensitive teeth, like the Colgate® 360° Sensitive Pro-Relief™ Toothbrush.
Q: Is this product safe for infants and children?
A: Children typically do not experience hypersensitivity. Infants typically use toothpastes with a specially formulated lower level of fluoride than is present in Colgate® Sensitive Pro-Relief™. There is no reason to believe that Colgate® Sensitive Pro-Relief™ cannot be used safely by older children.
Q: What is the difference between Colgate® Sensitive and Colgate® Sensitive Pro-Relief™ toothpastes? How do I choose the best option for me?
A: Colgate® Sensitive Pro-Relief™ toothpaste is a brand new product for the treatment of sensitive teeth. When applied directly, it offers instant sensitivity relief and with continuous use, long lasting sensitivity relief. While Colgate® Sensitive Pro-Relief™ is a new way of treating sensitive teeth, we are also committed to providing consumers with a range of different offerings in the sensitive segment. We will continue to offer our other Colgate® Sensitive toothpaste variants.
Q: Whitening treatments sometimes make my teeth sensitive. Does this product work in this case?
A: At this stage, we do not have dedicated clinical studies measuring sensitivity relief in conjunction with whitening treatments. However, we have no reason to believe that Colgate® Sensitive Pro-Relief™ toothpaste would not provide relief in these circumstances.
Further questions?
If you have any further questions which have not been answered above please contact our call centre, call free for UK and Ireland 00-800-321-321-32
